Support
Questions, problems or ideas? We read every message.
Email alturagroup.hq@gmail.com
Common questions
How do I restore Loop Plus?
Open Settings → Loop Plus, or the paywall, and tap Restore. Use the same Apple Account you bought with.
How do I cancel my subscription?
Subscriptions are managed by Apple: on iPhone open Settings → your name → Subscriptions → Loop Plus. Cancelling keeps Plus until the end of the paid period.
Does a plan a friend shares with me count towards my free limit?
No. Plans you join by invitation never count. The free limit covers plans you own.
Does Loop take payments between friends?
No. "I've paid" and "Confirm" are records you keep together; money moves however you normally pay each other.
How do I delete my account?
In Loop open Settings → Account & privacy → Delete Loop account. This removes your synced subscriptions, friends and payment marks.